ABOUT AUTOMOTIVE SERVICE
I can give accurate automotive quotes "off the top of my head".
Sometimes I must
consult with my books or computer to arrive at a realistic quote.
If the customer calls while
I'm on a job or driving I may have to call back with a firm realistic quote.
Usually when it is a quote for automotive work I give a simple flat rate that
includes my mobile service fee (as described above)
More than 90% of the time I don't charge anything differently from what I quote.
Sometimes if the job is just a lot more simple than I thought
I will charge
I usually let
a smaller than expected charge be a surprise to the customer when the job is
Occasionally I will
discover that the situation is not what I was told that it was or that for some
other reason the end result of the charges will be above my original quote. I
always tell customers immediately upon my discovery that things simply are not
as expected and give them a firm re-quoted price.
Sometimes it will depend upon
the nature of the call and the time of the day. For many vehicles I can call in
and get a key code (and a PIN# if needed) during daytime hours. Some (notably
Chrysler products) are available 24/7 by internet. With some code
providers there is an after hours fee to obtain key codes.
If lost keys occur after
hours & the vehicle involved is one that I can't get codes for after-hours
I may have to make keys the old fashioned way, a lot of work disassembling the
car door, steering column, or dashboard. Some transponder equipped cars will
also require further disassembly to locate and remove the immobilizer unit,
engine control unit, or both for "flashing" of the part's memory.
I will always let you, the customer, know up-front
how much you'll be paying and I won't start working unless and until you accept
my fees. I am not out here to rip anyone off, but driving a mobile shop
around that is equipped with a lot of expensive tools and a good supply of parts
is not an inexpensive proposition.